FAQs
Frequently asked questions
What does The Clothing Company supply?
We supply branded workwear, uniforms and team clothing, covering core essentials like polos, t-shirts, hoodies and outer layers, plus sector-specific garments for hospitality, schools and health and beauty. You can browse by purpose in work wear, school clothing and hospitality clothing, or by garment type such as men’s polo shirts, women’s polo shirts, men’s t-shirts, women’s t-shirts, men’s hoodies and women’s hoodies.
Do you offer customisation?
Yes. We provide customisation across a wide range of garments, including print and embroidery. Our main starting point is custom clothing, and for a stitch finish that wears well on uniforms, see embroidered clothing.
What types of clothing work best for embroidery?
Embroidery is popular for uniforms worn frequently, especially polos, fleeces and outerwear. Common choices include the Original Polo, the Pro RTX Polo and layering pieces like the Pro RTX Microfleece. For outer layers, many customers choose the Pro RTX 2 Layer Softshell Jacket.
What types of clothing work best for printing?
Printing is often chosen for larger designs, names and class lists, or where colour detail matters. T-shirts and hoodies are common print choices, including the Cotton T-Shirt, the Pro RTX T-ShirtHooded Sweatshirt. For schools, our leavers’ hoodies are frequently ordered with names and year details.
Which collections cover high-visibility workwear?
You can view all high-visibility items in hi-vis clothing, including the Hi-Vis Waistcoat, the Hi-Vis Bomber Jacket and the Hi-Vis Motorway Jacket.
Do you supply jackets, fleeces and warmer layers?
Yes. You can shop outer layers in jackets, fleece and gilets and body warmers. Popular options include the Result Polartherm Jacket, the Pro RTX Fleece Gilet and the Pro RTX 2 Layer Softshell Gilet.
Do you supply headwear?
Yes. Browse headwear for caps and winter options. For caps, see caps and items like the Result Cap or the Beechfield Trucker Style Cap. For colder months, we stock the Beanie Hat and the Bobble Hat.
Do you stock garments for hospitality?
Yes. Our hospitality clothing range includes aprons and front-of-house garments. You can also view dedicated apron options in aprons, including the Premier Bib Apron, the Premier 3 Pocket Apron and the Premier Waterproof Bib Apron.
Do you stock garments for health and beauty teams?
Yes. Our health and beauty collection includes tunics, gowns and trousers designed for busy salon and clinical environments. Popular items include the Onna Invincible Women’s Stretch Tunic, the Onna Limitless Men’s Stretch Tunic and the Waterproof Salon Gown.
What brands do you stock?
We supply a range of trusted workwear and uniform brands, including Pro RTX, Fruit of the Loom, Gildan, Premier, Result, B&C Collection, Just Cool AWDis, Asquith & Fox and Onna. If you want to start with brand staples, see the Fruit of the Loom range or the Gildan Hoodie and Gildan Adult T-Shirt.
Is there a minimum order quantity?
Minimum quantities depend on the product and the type of personalisation. For straightforward multi-buy options, you can view popular packages, including 10 T Polos and 20 Hoodies. If you are ordering for a small team or need mixed sizes, contact us via our contact page and we will guide you.
Can I order bundles or package deals?
Yes. We offer bundles designed for value and consistency, available in popular packages. Options include 10 High Vis, 10 Caps and 1 Polo, 1 Softshell, 1 Hoodie.
Can discount codes be used on bundles?
Discount codes are generally for online transactions and may not apply to existing deals such as bundles and wearer packs. If you are unsure whether a code will apply to your basket, please contact us through The Clothing Company contact page.
How does artwork approval work?
Orders requiring new artwork are not started until artwork is approved. If you need to change the design, artwork or order details, please submit changes in writing. Where changes create additional costs or affect delivery timelines, we will confirm this before proceeding.
Can I change my order after placing it?
Changes must be requested in writing and may affect both cost and delivery timelines, particularly if new artwork or revised layouts are required. If you need to discuss changes quickly, use our contact details so we can advise on the best next step.
Do you accept returns?
You may return items from our standard website range within 28 days of delivery, provided they are in original packaging and suitable for resale. Items that have been embroidered, badged or printed are not returnable unless incorrectly supplied or deemed faulty. Full terms are available on terms and conditions.
What if there is a fault, shortage or delivery issue?
If you believe goods have arrived with damage, shortages, production errors or non-delivery, notify us by telephone within 48 hours and confirm in writing within 3 working days of dispatch. We will work with you to investigate and resolve the issue in line with our policy set out in our terms and conditions.
How long do returns take to process?
Returns can take up to 15 working days to be processed after they are received. Where the return is due to our error or a fault is confirmed, we will also cover return carriage costs for exchanges or refunds.
Do you offer quality assurance?
Yes. We are committed to a right-first-time approach and operate a Quality Management System aligned with ISO 9001 principles. You can read more on our quality assurance policy.
Are colours on screen accurate?
We make every effort to represent colours clearly, but screens can vary and garment colours may not match exactly. If colour matching is critical for your uniform, contact us through our team and we will advise on the best approach.
How do I choose the right size?
Sizing can vary by brand and garment type. We recommend checking the sizing guide on the relevant product page before ordering. If you are comparing options, you may want to review core styles such as the Pro RTX Adult Hoodie, the Gildan Softstyle Adult T-Shirt and the Fruit of the Loom Super Premium T.
Do you offer children’s sizes?
Yes. We stock multiple children’s ranges, including kids’ t-shirts, kids’ polo shirts and kids’ hoodies. Popular items include the Fruit of the Loom Kids T-Shirt and the Fruit of the Loom Kids Polo.
Do you supply women’s fits as well as men’s?
Yes. We stock women’s cuts across key categories, including women’s t-shirts, women’s polo shirts and women’s hoodies. For example, see the Cotton Female T-Shirt and the Pro RTX Women’s Pro Polo.
Do you supply VAT-free items?
Some products specified as no VAT may have additional terms that determine eligibility. Where VAT status depends on usage, it is the customer’s responsibility to confirm their intended use. If you are unsure, contact us via The Clothing Company contact page before placing your order.
Where are you based and where do you deliver?
We are based in Birmingham and support customers across the UK. Delivery is subject to availability and courier service levels. For specific questions about delivery arrangements, please use our contact page.
How do I get a quote or place an order?
You can order directly through the website, or contact us for guidance on product selection, sizing, branding placement and larger uniform rollouts. A good place to start is browsing most popular products or best sellers, then getting in touch via The Clothing Company contact page.
Do you refuse certain designs or wording?
Yes. We may refuse orders at our discretion for offensive words, slogans or graphics, and for copyrighted material. This is covered within our terms and conditions.